These are the most common issues, and how to address them.

If your issue is not resolved here, please give us a chance to help you by contacting support here.  We will respond within 24 hours.

• Q) I’m having difficulty scanning the QR code. What could be the problem?
  • Please see here, regarding QR code scanning.
• Q) The QR code scans ok, but it doesn’t take me to the UVO TAG service.  Why?
  • The likely cause is the QR code reader. Many of them try hard to confuse you and trick you into clicking on ads or app downloads. You can read about problematic QR code readers here, and you can find recommended QR code readers here.
• Q) After scanning the QR code on a tag, I see the property label, but the CALL MY CELL or TEXT MY CELL or EMAIL ME buttons don’t work.
  • This is most likely caused by the QR code reader that you are using.  Some QR code readers do not open the UVO TAG label page in your preferred platform browser, such as Chrome or Safari, but use an embedded private browser instead.   These QR code reader browsers are non-standard, and notoriously problematic.  They are also unsafe.  Please refer to our recommended QR code readers.  Also, you can read more about problematic QR code readers here.
• Q) I’m not receiving text messages when my tag is scanned.  What could be the problem?
  • Log into the app, and open the My Settings panel. Ensure that TEXT ALERTS TO CELL PHONE is enabled. Also, open the My Stuff panel, and click on the subject property item. Ensure that ALERT WHEN SCANNED is enabled.
  • It is also possible that you have some kind of SMS/text spam blocking enabled on your cell phone, and it is possible that UVO TAG messages are being filtered by your carrier (T-Mobile is notorious for this). Contact your carrier and ask them to remove any SMS/text spam blocking feature, and ask them to “whitelist” the domain “vip.uvotag.com”. Explain to them that these are legitimate text messages that you must receive.
  • Lastly, if your cell number is not a US or Canadian number, it is possible that excessive SMS/text message charges will interfere with text messaging.
• Q) I’m having difficulty receiving alerts by email. What could be the problem?
  • Log into the app, and open the My Settings panel. Ensure that EMAIL ALERTS is enabled. Also, open the My Stuff panel, and click on the subject property item. Ensure that ALERT WHEN SCANNED is enabled.
  • It is also possible that your email service provider is placing UVO TAG emails into your spam folder. Please check your spam folder.
  • Lastly, Gmail is notorious for arbitrarily and unjustifiably flagging some email links as unsafe, and then warning you that the link is suspicious. Furthermore, even if you choose to open the link, Gmail often delays the page loading significantly while their servers attempt to evaluate the link. In any case, after you’ve opened enough UVO TAG links in your email, Gmail servers should learn that the links are safe.

• Q) Do you have a money-back guaranty?
  • If you bought your tags from a different vendor, such as Amazon, please contact them for their money-back guaranty policies and procedures. If you bought your tags directly from UVO TAG (this site), then we do offer a money-back guaranty directly from UVO TAG. Please refer to our guaranty policy. Then simply email us through our support contact with your specific request, and we’ll respond with further instructions.
• Q)  Do you have a warranty?
  • Yes, we offer a manufacturer’s limited lifetime warranty, regardless of where you bought your tags.  Please refer to our warranty policy.
• Q)  How do I request replacement under warranty?
  • Simply email us through our support contact with your specific request, and we’ll respond with further instructions.

• Q) Can you tell me about the construction and durability of your tags?
  • All pet tags are manufactured from aluminum, and are coated with a rugged epoxy finish. All personal adhesive tags are produced from a durable polycarbonate material, with sub-surface printing to protect the graphics, and include an aggressive, permanent, waterproof adhesive backing. All luggage and personal loop-style tags are produced from a PVC/PET composite material.
• Q)  Do your tags have a battery?
  • No, our tags utilize passive scanning technology, and do not contain any electronics or battery.

• Q) Is there a charge for the online service?
  • No, there is no charge for the online service. In the event that paid subscription services are made available, your tag will continue to operate with a free subscription.
• Q) After I receive a tag, how do I register it and begin using it?
  • Please refer to our quick start guide. In a nutshell, it goes like this; After receiving the tag, you should first log into your account (or create a new account). Then, simply scan the tag with a QR code reader/scanner. This should bring you to the UVO TAG service, at which point you can simply claim the tag as your own, and begin using it. Registration is automatic, and a new property item is immediately created for the tag.
• Q) I’d like to delete a tag.  How can I do that?
  • Simply delete the associated property.  You will then have the option of re-using the tag again for a new property.
• Q) Can you explain the purpose of the “labels”?
  • The labels determine what information is presented to a finder of your property when that finder scans your tag.  You have complete control to either include or exclude specified information, and that control is excercised by configuring your labels.

• Q) Is location information guaranteed to be provided when my tag is scanned?
  • When your tag is scanned by a finder, location information is requested from the browser on the finder’s smartphone. However, all smartphones support the ability for the smartphone owner to withhold location information. Furthermore, it’s possible, though unlikely, that the scanning smartphone doesn’t support location services. Therefore, it’s possible that location information might not be provided upon tag scan.
• Q) How accurate is the location information?
  • When your tag is scanned by a finder, location information is requested from the browser on the finder’s smartphone. However, browsers use various mechanisms to determine location, including WiFi and GPS, depending upon what’s available under the circumstances. Therefore, location accuracy is dependent upon the location accuracy that can be provided by the browser/smartphone. On average, we have found that location accuracy is very good, but this cannot be guaranteed under all circumstances.
• Q) My tagged property is lost or stolen. How can I locate it?
  • UVO TAG is designed to provide property finders with a way to contact you if/when they find your property and scan your tag. UVO TAG implements a passive scanning system, which contains no electronics, has no battery, and therefore lasts a lifetime. But it does require a property finder to scan the tag. Therefore, UVO TAG is not capable of actively locating lost or stolen items without the help of a good samaritan who makes an effort to contact you. UVO TAG enables the good samaritan.

• Q) Can you recommend a QR Reader/Scanner?
  • Yes, please see our recommended QR code readers.
• Q) I’m having difficulty scanning the QR code. What could be the problem?
  • Please see here, regarding QR code scanning.
• Q) The QR code scans ok, but it doesn’t take me to the UVO TAG service.  Why?
  • The likely cause is the QR code reader. Many of them try hard to confuse you and trick you into clicking on ads or app downloads. You can read about problematic QR code readers here, and you can find recommended QR code readers here.
• Q) After scanning the QR code on a tag, I see the property label, but the CALL MY CELL or TEXT MY CELL or EMAIL ME buttons don’t work.
  • A) This is most likely caused by the QR code reader that you are using.  Some QR code readers do not open the UVO TAG label page in your preferred platform browser, such as Chrome or Safari, but use an embedded private browser instead.   These QR code reader browsers are non-standard, and notoriously problematic.  They are also unsafe.  Please refer to our recommended QR code readers.  Also, you can read more about problematic QR code readers here.

• Q) I’m not receiving text messages when my tag is scanned.  What could be the problem?
  • Log into the app, and open the My Settings panel. Ensure that TEXT ALERTS TO CELL PHONE is enabled. Also, open the My Stuff panel, and click on the subject property item. Ensure that ALERT WHEN SCANNED is enabled.
  • It is also possible that you have some kind of SMS/text spam blocking enabled on your cell phone, and it is possible that UVO TAG messages are being filtered by your carrier (T-Mobile is notorious for this). Contact your carrier and ask them to remove any SMS/text spam blocking feature, and ask them to “whitelist” the domain “vip.uvotag.com”. Explain to them that these are legitimate text messages that you must receive.
  • Lastly, if your cell number is not a US or Canadian number, it is possible that excessive SMS/text message charges will interfere with text messaging.
• Q) I’m having difficulty receiving alerts by email. What could be the problem?
  • Log into the app, and open the My Settings panel. Ensure that EMAIL ALERTS is enabled. Also, open the My Stuff panel, and click on the subject property item. Ensure that ALERT WHEN SCANNED is enabled.
  • It is also possible that your email service provider is placing UVO TAG emails into your spam folder. Please check your spam folder.
  • Lastly, Gmail is notorious for arbitrarily and unjustifiably flagging some email links as unsafe, and then warning you that the link is suspicious. Furthermore, even if you choose to open the link, Gmail often delays the page loading significantly while their servers attempt to evaluate the link. In any case, after you’ve opened enough UVO TAG links in your email, Gmail servers should learn that the links are safe.